As you gather experience as a leader, over time you acquire a tool kit of techniques and strategies that help. Then when a conflict arises you don’t have to create something new to help you get through.
Trying a few steps can help you problem solve when something comes up. You can possibly tweak these to fit your situation, and the more you do the better you get at it.
Step 1: Understand the problem.
It is always best to gather all the information to help understand what you are dealing with. Try to think about everything from all perspectives and consider how the decisions made will affect them.
Step 2: Define the problem.
Asking a few questions helps to determine the exact problem:
- Who is involved?
- What happened?
- Why did it happen?
- How did it happen?
Get your answers and make notes.
Step 3: Know your role.
Do you really need to get involved? You need to think about your standards and values and see how they compare to the situation. Think clearly about whether and how you wish to take a stand on the issue.
Matthew (Matt) Key, Georgia
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